ST996 FAQ – Full Answer for Malaysian Players

The minimum age requirement to register and use the ST996 platform is 21 years old. This is an absolute requirement with no exceptions. During registration, you are required to enter your accurate date of birth, and ST996 reserves the right to request identity document verification at any time. Any account found to be owned by an individual under the age of 21 will be terminated immediately without compensation. ST996 enforces a zero-tolerance policy on underage access as part of our commitment to responsible gambling.

No. Each individual is only permitted to hold one ST996 account only, regardless of how many phone numbers or devices are used. ST996's system uses multiple parameters — including device information, IP address, and KYC data — to detect duplicate registration attempts. Holding more than one account is a serious violation of the Terms & Conditions and may result in the closure of all associated accounts and forfeiture of all balances, including winnings. If you have forgotten your existing account login details, please contact the ST996 support team via 24/7 live chat for account recovery assistance — do not attempt to register a new account.

KYC (Know Your Customer) is an identity verification process carried out by ST996 before your first withdrawal is processed. This is a standard security procedure that protects your account and ensures the platform operates responsibly. No documents are required during initial registration. Documents typically requested during KYC include:

• Front and back copy of your Malaysian identity card (MyKad)
• In some cases, recent proof of address (utility bill or bank statement in MYR)

The KYC process is typically completed within one business day. The ST996 support team will notify you via platform notification when KYC verification is required.

To update your phone number or other key personal details on your ST996 account, you will need to contact the ST996 support team directly, as changes to sensitive account information cannot be made from account settings on your own for security reasons. Reach the support team via 24/7 live chat or email at support@st996.click by stating:

• Registered phone number
• The new information you wish to update
• Reason for the change (e.g., switching to a new operator phone number)

Our team will require identity verification before processing any changes to ensure the security of your account.

ST996 accepts a wide range of popular Malaysian digital payment methods for deposits in MYR:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank transfer: DuitNow (instant transfer)
• FPX online banking: Maybank2u, CIMB Clicks, and other major Malaysian banks that support FPX

All deposit methods are processed in MYR and credited to your ST996 account within seconds once payment is confirmed by the provider. If a deposit has not been credited within 10 minutes, please contact the ST996 support team with proof of your transaction.

Deposit limits at ST996 are as follows:

• Minimum deposit: RM10 per transaction – one of the lowest minimum deposit thresholds among online betting platforms in Malaysia, making it accessible for players at every level to get started with a comfortable stake.
• Daily, weekly, and monthly limits: You can set these limits yourself through the responsible gaming controls in your ST996 account settings as part of our responsible gambling policy.

Deposit limits may also be affected by limits set by your own payment provider – for example, your Touch 'n Go eWallet daily transaction limit or your bank's FPX limit. Check your payment provider's limits if you experience issues depositing above a certain amount.

Under normal circumstances, ST996 deposits are credited within seconds. However, there are a few reasons why a deposit may take longer or fail to appear:

• Temporary disruption to the payment provider's system (Touch 'n Go, GrabPay, DuitNow, FPX, etc.)
• Internet connection issues during the payment process that may result in an incomplete transaction being recorded
• Deposit amount exceeds the limit set by your payment provider

If your deposit has not been credited after 15 minutes, contact the ST996 support team via 24/7 live chat with the following details: the transaction reference number from your e-wallet or bank account, the amount in MYR, the date and time of the transaction, and a screenshot of your payment proof. Our team will investigate and resolve the issue promptly.

ST996 does not charge any additional fees for deposits. The full amount you pay in MYR will be credited directly to your ST996 account. However, your payment provider may impose charges depending on the method you choose — for example, some banks charge a small fee for FPX transactions. These are provider charges and not ST996 fees. We recommend using fee-free payment methods such as DuitNow, Touch 'n Go eWallet, or GrabPay to ensure the full amount you pay is credited to your ST996 account.

No. ST996 requires all deposits to be made using a payment method registered in your own name. This is an important policy that protects your account and ensures the withdrawal process runs smoothly – ST996 only processes withdrawals to the same payment method used for your last deposit as an anti-fraud security measure. Depositing using a third-party account may result in the deposit being held for review, the withdrawal being rejected, or your account being temporarily suspended pending investigation. Please ensure all MYR financial transactions on your ST996 account use a payment method registered in your own name.

ST996 withdrawal processing times are as follows:

• Standard withdrawal (below RM10,000): 10 to 30 minutes after the request is approved
• Large withdrawal (RM10,000 and above): May require additional review by the ST996 finance team and can take up to 24 hours
• First withdrawal (before KYC is completed): KYC verification is required, which typically takes one business day

Withdrawals are processed to the same payment method used for your last deposit – Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or your FPX account. If your withdrawal has not arrived after the stated timeframe, please contact the ST996 support team.

The minimum withdrawal limit at ST996 is RM50 per transaction. This means you need at least RM50 in your ST996 account balance (excluding any bonus balance that has not yet met the wagering requirements) before you can submit a withdrawal request. This limit is in place to ensure transaction processing costs can be managed efficiently. If you wish to withdraw a balance of less than RM50, you will need to wait until your balance meets the minimum threshold before making a withdrawal request.

There are several reasons why an ST996 withdrawal request may be declined or held for review:

• KYC (identity verification) not yet completed — your first withdrawal requires a successful KYC
• The balance you wish to withdraw includes a bonus that has not yet met the wagering requirements – only net cash balance is eligible for withdrawal
• Withdrawal method differs from the last deposit method – ST996 processes withdrawals to the same method used for your last deposit
• Suspicious account activity requiring a security investigation
• Incomplete or incorrect withdrawal information

If your withdrawal is rejected, you will receive a notification stating the reason. Contact the ST996 support team for further clarification and guidance on resolving the issue.

ST996 does not impose a limit on the number of withdrawals you can make per day for fully KYC-verified accounts. You may submit multiple withdrawal requests in a day as long as your account balance meets the minimum of RM50 per transaction. That said, for processing efficiency, we recommend consolidating smaller withdrawals into a single larger one where possible. Each withdrawal request is processed individually, and the standard processing time of 10 to 30 minutes applies to each request.

As a standard security measure to prevent financial fraud, ST996 processes withdrawals to the same payment method used for your last deposit. However, if you have a valid reason to change your withdrawal method – for example, your Touch 'n Go or GrabPay account number has changed, or you wish to switch to DuitNow – you may submit a request to the ST996 support team via live chat or email at support@st996.click. Changing your withdrawal method requires additional identity verification and may take one to two business days to process, ensuring the security of your MYR transactions.

The ST996 welcome bonus of up to RM588 is awarded automatically across three stages over your first three deposits – no promo code or manual application required:

• First deposit: Bonus of up to RM288 credited automatically
• Second deposit: Bonus of up to RM188 credited automatically
• Third deposit: Bonus of up to RM112 credited automatically

This bonus can be used across all ST996 game categories, including Sports Betting, e-sports, jackpot slots, live table games, and lottery. All bonuses are subject to wagering requirements and a 14-day usage period from the date of crediting. Please read the Welcome Bonus for full details.

Wagering requirements (also known as rollover or turnover) refer to the total amount you need to wager using your bonus balance before it can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM100 bonus, you will need to place bets totalling RM2,000 (RM100 × 20) before the bonus balance becomes eligible for withdrawal. The specific wagering requirements for each bonus vary and are clearly stated in the terms of each promotion. Please read Terms & Conditions and the Welcome Bonus ST996 for full wagering requirement details for each bonus.

Yes, ST996 offers a variety of ongoing promotions for active members who log in regularly. Promotions typically available include:

• Weekly reload bonus for loyal members
• Loss cashback credited automatically
• Special odds promotions for EPL, Liga Super Malaysia, or Champions League matches
• E-sports promotions tied to the MPL Malaysia season or major MLBB tournaments
• Slots promotions featuring free spins or temporary jackpot boosts
• VIP loyalty programme for active players with exclusive rewards

Check the Promotions tab in your ST996 account each time you log in to see the latest available offers.

Yes. You may choose to opt out of all bonuses at ST996 and play using only your cash balance. This gives you full flexibility to withdraw at any time without needing to fulfil any wagering requirements. To decline a bonus, you can:

• Disable the automatic bonus opt-in option in your account settings
• Or contact the ST996 support team before making your deposit to indicate that you do not wish to receive a bonus for that deposit

Once a bonus has been accepted and credited to your account, it cannot be reversed – so make sure you decide before depositing. Many experienced players choose to decline bonuses so they have more flexibility when withdrawing their winnings.

The validity period for the ST996 welcome bonus is 14 calendar days from the date the bonus is credited to your account. This means you must meet the wagering requirements within those 14 days. If the requirements are not fulfilled within this period, any remaining bonus balance will automatically expire and be removed from your account — your original cash balance will not be affected. For other promotional bonuses such as weekly bonuses or cashback, the validity period may differ and will be stated in the relevant promotion terms. You can check the expiry date of each bonus under the "Active Bonuses" section in your ST996 account.

ST996 offers an extensive range of Sports Betting options covering a wide variety of popular sports and leagues in Malaysia and around the world:

• Football: Malaysia Super League, English Premier League (EPL), UEFA Champions League, La Liga, Bundesliga, Serie A, and many more
• Badminton: BWF World Tour, Thomas Cup, Uber Cup, Malaysia international matches
• Basketball: NBA, FIBA
• Tennis: Grand Slam and ATP/WTA Tour
• Other sports: Boxing, MMA UFC, cricket, golf, rugby, and more

Odds are updated in real time and available in European (decimal), UK (fractional), and Asian (handicap) formats based on your preference.

ST996 offers a wide range of Sports Betting types for every match:

• 1X2 (Win/Draw/Lose): The most basic bet type – pick a team to win, draw, or lose
• Asian Handicap: Betting with a goal advantage or disadvantage assigned to a specific team
• Over/Under (Total Goals): Bet on whether the total number of goals will be over or under a set figure
• Correct Score: Predict the exact final score of a match
• Live Betting: Bet while the match is in progress with odds that change in real time based on what is happening on the field
• Mix Parlay: Combine multiple bets from different matches for higher odds

The ST996 e-sports platform covers betting on competitive matches across a wide range of popular titles in Malaysia and Southeast Asia:

• Mobile Legends: Bang Bang (MLBB): MPL Malaysia, MPL Indonesia, MSC, M-Series World Championship
• Valorant: VCT Pacific, Valorant Masters, Champions Tour
• Dota 2: The International, ESL One, DreamLeague
• Counter-Strike 2 (CS2): Major Championships, ESL Pro League, BLAST
• League of Legends: Worlds Championship, LCK, LPL
• PUBG Mobile: PMWI, PMGC

For each e-sports match, you can bet on the match winner, map handicap, total maps, and various other markets depending on the title.

ST996's policy for cancelled or postponed matches is as follows:

• Match cancelled in full: All bets on that match will be voided and the MYR amount will be refunded in full to your account balance.
• Match postponed: If the match resumes and concludes within the stipulated timeframe (typically 24 to 48 hours), bets remain valid based on the final result. If the match does not resume, bets will be voided and balances refunded.
• Live betting: If a match is suspended during a live betting session, any unresolved live bets will be voided and the stakes returned.

This policy may differ for certain bet types such as correct score or mix parlay. Please refer to the Terms & Conditions ST996 for full details.

Sports betting limits at ST996 vary depending on the bet type, sport, league, and your account type:

• Minimum limit: Typically starting from RM1 per bet for most sports markets – allowing players of all levels to participate without significant financial pressure
• Maximum limit: Varies by bet type and sport – limits for standard bets are lower than those for major leagues such as the EPL or Champions League
• Mix parlay: The minimum limit is generally lower due to higher odds, but a maximum payout limit also applies

Maximum betting limits may be adjusted for active VIP accounts. Please check the current limits displayed on each betting market within your ST996 platform.

The ST996 live casino studio operates 24 hours a day with real human dealers via high-quality video streaming. Available table games include:

• Baccarat: The most popular table game in Malaysia – available in multiple variants including speed baccarat, no commission baccarat, and baccarat squeeze
• Blackjack: Classic blackjack and infinite blackjack with a variety of table limits
• Roulette: European roulette, American roulette, and lightning roulette
• Sic Bo: A traditional dice game popular among Malaysian players
• Dragon Tiger: A simple, fast-paced, and popular card game
• Other games: Casino Hold'em, Three Card Poker, and a variety of other variants

Betting starts from as low as RM1 per hand, suitable for players of all levels.

To play jackpot slots on ST996, log in to your account, navigate to the Slots or Jackpot section, select the game you want, and set your bet amount before spinning. ST996 offers thousands of slot options from leading game providers, including progressive jackpot slots where the prize pool accumulates from bets placed by all players in the network — meaning jackpots can reach millions of MYR. As for winning odds, all slots use a certified, independently audited RNG (Random Number Generator) to ensure fairness. Each slot's RTP (Return to Player) varies and is typically displayed in the game information. No strategy can guarantee a win in slots, as every spin is a completely independent and random event.

Yes, the ST996 platform is fully optimised for mobile use. All games – Sports Betting, e-sports, live table games including baccarat and blackjack, jackpot slots, and lottery – can be played directly from your smartphone's web browser with no separate app download required. ST996 uses HTML5 technology that automatically adapts the interface to fit your device's screen size, whether you're on an Android phone, iPhone, or tablet. For the best experience, we recommend using a stable personal Wi-Fi connection or 4G/5G mobile data from a Malaysian operator such as Maxis, Celcom, Digi, U Mobile, or Yes 5G – especially when playing live table games that require high-quality video streaming.

Playing the lottery on ST996 is straightforward – log in to your account, navigate to the Lottery section, select your preferred lottery type and format, pick your numbers or use the quick pick feature, and confirm your ticket using your MYR account balance. ST996 offers a variety of lottery formats with different MYR cash prize opportunities. Results are announced on a set schedule for each lottery type and can be reviewed under the Lottery History section of your account. If you win, your winnings will be automatically credited to your ST996 account balance within the stipulated timeframe after the official results are announced.

Technical issues during live games can arise from internet connection disruptions or temporary server problems. Here is a guide for common situations:

• Connection dropped during an active round: Don't panic. ST996 keeps a record of every round and any wagers placed before the disruption occurred. Reconnect as soon as possible – your game history will be updated once the connection is restored.
• Game freezing or slow performance: Try refreshing the page. If the issue persists, check your internet connection or switch between Wi-Fi and mobile data.
• Winnings not credited: Check the Game History section in your account. If winnings have not been credited within 30 minutes, contact the ST996 support team with the relevant round number and screenshots.

The ST996 support team is available 24/7 via live chat to assist you with any technical issues.

ST996 employs multiple layers of security protection to safeguard your data and funds:

• 256-bit SSL encryption: All communication between your device and ST996 servers is encrypted using TLS 1.3 – the same security standard used by Maybank2u and CIMB Clicks
• Two-factor authentication (2FA): OTP via SMS is required when logging in from a new device and for important financial operations
• Real-time monitoring: The security system monitors every session and transaction to detect suspicious activity
• Auto logout: Inactive sessions are automatically logged out to prevent unauthorised access on shared devices
• Strict privacy policy: Your personal information is not shared with third parties except as outlined in Privacy Policy ST996

ST996 provides a range of self-control tools that can be activated directly from your account settings without needing to contact anyone:

• Deposit limit: Set a maximum daily, weekly, or monthly deposit limit in MYR
• Loss limit: The system automatically stops when your losses reach the limit you have set
• Session time limit: Automatically logged out when the set session duration expires
• Take a break: Lock your account for 24 hours, 7 days, or 30 days
• Self-exclusion: Close the account for a minimum of six months or permanently

For a complete guide, visit the Responsible Gaming ST996 or contact the support team via 24/7 live chat.

If you suspect your ST996 account has been accessed without your authorisation, take the following steps immediately:

• Step 1: Change your ST996 account password immediately through your account settings
• Step 2: Review your login history and transaction history within your account to identify any activity you do not recognise
• Step 3: Contact the ST996 support team via 24/7 live chat or email us at support@st996.click by reporting the situation and requesting a temporary account freeze if necessary
• Step 4: Also change the password for the email address and phone number linked to your ST996 account if you suspect that information has been compromised as well

Acting quickly is essential to minimise any potential losses. The ST996 security team will investigate promptly and take the appropriate action.

ST996 takes user privacy very seriously. Your personal information is never sold to third parties for marketing purposes. Your data may only be shared under limited circumstances, such as:

• The payment service provider used to process your MYR deposit and withdrawal transactions (e.g. your Touch 'n Go, GrabPay, or DuitNow gateway provider)
• Legal requirements or legitimate law enforcement investigations
• Technical service providers involved in the operation of the ST996 platform, subject to strict confidentiality agreements

Read Privacy Policy ST996 for full details on how we collect, use, and protect your personal information.

Activating self-exclusion at ST996 is straightforward and can be done in just a few steps:

• Method 1 – Via account settings: Log in, go to Account Settings, select "Responsible Controls" or "Self-Exclusion", choose a duration (6 months, 1 year, 5 years, or permanent), and confirm your selection
• Method 2 – Via support: Contact the ST996 support team via 24/7 live chat or email support@st996.click to request self-exclusion – our team will assist you with full respect and without any pressure

During the exclusion period, your account will be fully closed and all cash balances will be returned to your original payment method in MYR. A permanent exclusion cannot be reversed. For more information, please read the Responsible Gaming us.